Cancellation Policy:

• Customers can cancel their order within 24 hours of purchase for a full refund. To cancel an order, please contact our customer service team at helphelp@shopatelements.com
• Unfortunately, we are unable to cancel orders that have already been shipped.

Returns & Exchanges Policy:

• We do not accept returns, but we are happy to facilitate exchanges within 15 days of purchase if you are not satisfied with the product chosen.
• For exchanges, items must be in their original condition and packaging.
• Customers are responsible for return shipping costs, unless the item is defective or damaged.

Shipping Times:

• Orders are processed and shipped within 1 - 2 business days (excluding weekends and holidays) of purchase.
• Customers will receive an order confirmation email right after online order.
• Customers will receive Tracking information once the order has been shipped.

Domestic Shipping (United States):

• We offer free standard shipping on all domestic orders over $75.
• Standard shipping typically takes 3-5 business days to arrive.
• Expedited shipping options are available at an additional cost.

International Shipping:

• International shipping rates and delivery times vary depending on the destination.
• Customers are responsible for any customs duties, taxes, or fees associated with their order.

Packaging:

• All jewelry is carefully packaged to prevent damage during transit.

Lost or Damaged Items:

• In the event that an item is lost or damaged during shipping, please contact us immediately so we can assist you.
• If you notice that your package has arrived damaged, we kindly request that you send us photos or a video of the damaged packaging or product.
• Please note that if an item is lost after delivery, we are not responsible for the lost item.

Frequently Asked Questions (FAQs): 

1. How long will it take to receive my order?

• Orders are typically processed and shipped within 1-2
  business days.
• Delivery times vary depending on your location and the shipping
  method selected at checkout.

2. Do you offer international shipping?

• Yes, we offer international shipping. Shipping rates and
  delivery times vary depending on the destination.

3. What payment methods do you accept?

• We accept payment via credit/debit card, PayPal, and other
  secure payment methods.

4. Can I return or exchange an item?

• We do not accept returns, but we can facilitate exchanges
  within 15 days of purchase if you are not satisfied with the product chosen.
• Items must be in their original condition and packaging. Customers are
  responsible for return shipping costs, unless the item is defective or damaged.
• We do not offer refunds on returns.

5. What should I do if my package arrives damaged?

• If you notice that your package has arrived damaged, please
  contact us immediately and provide photos or a video of the damaged packaging
  or product.

6. Can I cancel my order?

• Customers can cancel their order within 24 hours of purchase
  for a full refund.
• Unfortunately, we are unable to cancel orders that have
  already been shipped.

7. How can I contact customer service?

• You can contact our customer service team at admin@shopatelements.com.

8. Are your products handmade?

• Yes, our products are handmade with care and attention to
  detail.

9. Do you offer discounts for bulk orders?

• Yes, we offer discounts for bulk orders. Please contact us
  for more information on bulk pricing.
• It completely depends on product
  availability.

Contact Information:

• If you have any questions or concerns about your order, please contact our customer service team via email at admin@shopatelements.com or fill in the form below.